Urgent help
Where to get help quickly, including when we are closed.
Call 999 in an emergency
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Information from the NHS website, as at 28 October 2026. When to call 999
Deaf and hard of hearing people can contact 999 using the 999 BSL video relay service, or by text relay on 18000.
Contact us straight away if
The practice's own guidance on symptoms that need a same-day appointment or urgent review, approved by the practice's clinical team.
When we are closed: NHS 111
NHS 111 can help if you think you need medical help right now. You can get help from NHS 111:
- by using 111 online
- in the NHS App
- by calling 111
111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Depending on what you need, you might be advised to:
- call 999 or go to A&E in an emergency
- go to an urgent treatment centre
- see an evening and weekend GP (out-of-hours GP)
- book a callback from a nurse
- get urgent specialist support, for dental or mental health problems
- contact your own GP surgery
- see a pharmacist for help with a minor illness
- look after yourself safely at home
Other ways to contact 111
- Text relay: call 18001 111, 24 hours a day
- British Sign Language: use signvideo.co.uk/nhs111
- Help in other languages: call 111 and ask for an interpreter
Information from the NHS website, as at 28 October 2026. When to use NHS 111 online or call 111
Going to A&E
A&E (accident and emergency) is for serious injuries and life-threatening emergencies. Do not drive to A&E. Ask someone to drive you or call 999 and ask for an ambulance. Bring any medicines you take with you.
Information from the NHS website, as at 28 October 2026. When to go to A&E
The nearest A&E is at Hospital Name, Address.
Urgent medicines
If you need medication urgently outside our opening hours, you can request an emergency supply through 111 online, even if you are away from home.
Mental health crisis
If you or someone else is in immediate danger, call 999. For urgent mental health support, call 111 and choose the mental health option. You can also call Samaritans free on 116 123, at any time.